Customer Relations HR Policies & Procedures

Customer Relations Policy

The success of any organization depends on how it treats its customers or clients and how well it anticipates and fills their needs. Prompt, efficient, and courteous customer service not only contributes to the organization’s public image but also increases customer loyalty, sales, and profits. To ensure good customer service, organizations should train their employees to serve customers in both routine and unusual circumstances and should monitor customer service performance.
 
This policy includes information regarding handling customer complaints and English-only rules.

· Customer First
· Product Knowledge and Customer Needs
· Problem Identification
· Handling Questions, Complaints, and Difficult Customers
· Telephone and Email Etiquette
· Monitoring Employee Communications
· Requiring English in the Workplace
· Customer Preferences
· Harassment by Nonemployees
· English Proficiency and Foreign Accents
· English-Only Rules

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A note regarding copyright:
Our policies are intended to help organizations create their own personnel policies or handbooks for distribution internally. Accordingly, you may use the Model Policies verbatim or modify them to suit the culture of your organization. Since the policy is copyrighted, we are making a special exception for this particular use. However, the policies may not be used to create or update policies for any organization other than the one buying the policy. In other words, you can’t create policies or handbooks to offer to other organizations, either for profit or free of charge. This would be considered a direct violation of our copyright.

For phone orders, call Personnel Policy Service toll-free at 800-437-3735.

Personnel Policy Service, Inc.
159 St. Matthews Avenue, Suite 5
Louisville, KY 40207

Ph: 800-437-3735
Fax: 800-755-7011
Website: www.ppspublishers.com